At SGI, we take the time to get to know your business – completely. Our global perspective is informed by a deep understanding of your technical requirements and business goals, allowing us to provide smart, scalable, managed hosting services optimized for your enterprise. Every solution we deliver is supported by a dedicated team of experienced, certified professionals with specific knowledge about your needs and your unique business objectives. Priority one for this team is to understand your application as well as you do – to leverage its power, optimize its performance and ensure its security.
Our comprehensive suite of managed cloud and hosting services allows our clients to focus on their core business, while relying on SGI as their single point of accountability for IT infrastructure. We deliver best-in-class performance and security, and all of our offerings are designed to meet compliance standards. You’ll work with qualified engineers and service pros to develop, deliver and maintain your ideal managed solution.
To accomplish this, we rely on an advanced set of IT tools and over 200 skilled IT professionals. We provide exceptional value and innovation to achieve measurable reliability and performance results. Whether you are seeking an integrated solution to support existing infrastructure components or you are ready to completely outsource your IT environment, our clients will tell you that SmartGrid delivers value.
See below some of our Managed Services benefits and equipment.
Let us provide you a U.S. based and staffed, customized Help Desk team using ITIL-based best practices without, staff retention issues, trouble ticketing system or infrastructure requirements. Have your IT staff focus on your business issues while we support your end-users around the clock. Our 24×7 Help Desk Service Centers.
By leveraging SGI 24×7 Help Desk services, organizations avoid spending time and resources on training, expensive trouble ticket systems, and support costs for PC’s, MAC’s, mobile, email, VoIP, networks, servers and Office Suite application support. Our goal is to help your team leverage.
Our Help Desk teams are organized by customer, so they become familiar with your systems and your people. Incidents are resolved by our remote services team or an on-site visit by one of our experienced engineers. We’ve got you covered.
Our 24×7 Help Desk is staffed with Tier 1, Tier 2, Tier 3, and Tier 4 IT engineers experienced in dealing with problems of any complexity. These trained IT professionals use sophisticated processes and systems to resolve your issues quickly. You get quicker resolutions, less downtime and more productive users. Additionally, almost every one of our clients has reduced their IT Help Desk operating costs.
As users “Bring their own Devices,” (BYOD) and technology evolves does your IT Help Desk staff have the “depth” of skills necessary to support Office 365, mobile devices, virtualization, VDI, compliance requirements, security, and disaster recovery to name a few disciplines. We do.
Getting the most from your IT investment and driving business growth depends on effective management of your enterprise information systems. Enhancing the performance and value of your applications, however, is no easy task, especially in today's business world. Tight IT budgets, increased IT complexity, time-to-market pressures and changing business requirements make it difficult for companies to ensure their applications are delivering maximum value. SGI can help. We offer end-to-end application management services that deliver the expertise, skills, solutions and quality you need to successfully build, run and evolve your enterprise applications.
More than 35 years of experience in managing applications for large companies across the globe.
Long-term partnerships with leading organizations in targeted industry sectors, including financial services, telecom and utilities, government and healthcare, manufacturing, and retail and distribution.
Empowered local teams backed by global resources with a strong track record of quality delivery and high client satisfaction (9.1 out of 10 client satisfaction rating in fiscal 2012 based on signed client assessments).
SGI's approach to ADM outsourcing is comprehensive, covering all aspects of the outsourcing relationship and all phases of the application development and maintenance lifecycles. Unique features of our approach include the following:
Ensures the client retains full control, initiatives are aligned with the client's business goals, and cost, performance and results are carefully monitored.
Clearly defines expectations, measures performance and provides for desired outcomes.
Provides for high productivity, high quality, ongoing evolution and client satisfaction.
Offers the best combination of onshore, nearshore and offshore delivery options to reduce costs and accelerate delivery, as well as locally accountable teams backed by global resources.
Ensures the smooth transfer of responsibilities and resources to SGI, while preserving client control and providing transitioned staff with optimal working conditions and career growth opportunities.
Managing cloud infrastructure for your organization takes time and resources away from your business. SmartGrid helps you focus on your core mission by including planning and management into all of our cloud services. All SmartGrid Managed Cloud servers run on the same type of enterprise-class infrastructure as the SmartGrid private cloud solutions.
All of our managed cloud solutions are built on the award winning VMware vSphere platform for enterprise class performance.
Managed enterprise-class backup solutions based on industry leading software by Commvault®
All SmartGrid Managed Cloud Servers include server uptime monitoring for rapid notification to our Hosting Network Operations Center engineers.
Firewalls, state of the art virus and intrusion protection, server monitoring, and SSL’s all ensure your cloud server is protected with the highest levels of security.
Our dedicated, onsite support teams are here to assist with infrastructure planning, configuration tasks, and troubleshooting issues.
99.99% Power and Connectivity SLA in writing.
SmartGrid mission is to provide a full array of products for our clients to quickly identify and mitigate network threats, detect security and compliance concerns and protect against the increasingly levels of cyber-attacks.
One single console to oversee security gives SmartGrid the ability to manage both compliance and threats on our clients’ Cloud deployments. With compliant hosting and audit readiness our primary focus, we are able to deliver on intelligently detecting, analyzing, prioritizing, and alerting on new and emerging threats and vulnerabilities.